We have various technical support options available to best fit your needs:
Call us Monday thru Friday from 8:30 AM to 6 PM, Saturday from 9:30 AM to 3 PM or on Sunday from 10 AM to 2 PM for free limited phone support. After some time, depending upon the the complexity of the support issue, the technician may require either a fee be charged to continue support or that an onsite appointment be recommended to resolve the issue fully.
Online Technical Support: Also free of charge, you can receive online technical support by creating an Online Support Account and logging into your personal Customer Support Console. You can then either start a new case or continue with any existing cases that you may have and our technicians will respond to you usually with 24 hours. Similar to the phone support above, after some time, depending upon the the complexity of the support issue, the technician may require either a fee be charged to continue support or that an onsite appointment be recommended to resolve the issue fully.
For our business customers we offer monthly, bi-annually and yearly Onsite Maintenance Contracts that cover most general support and maintenance issues. This can be very cost effective if your company has a large number of servers and/or workstations that are in constant need of basic attention such as software upgrades and program patches, anti-virus program updates, automated file backup verification checks and a host of other mundane but very important housekeeping chores. Contact us directly for a detailed quote.
Again, we’re here to help. So please don’t hesitate to give us a call at 360-779-5000
Thanks, Your Support Team
At C-Prompt Computers, we are sincerely ‘Committed to Excellence!’ Our goal is to provide you with the highest quality service in the least amount of time and expense to you, without compromising your satisfaction. Always please feel free to call us to discuss any any technical issues that you might be having with your current IT systems, questions about how you might be able to improve the efficiency and productivity of your business by upgrading your current IT systems, or for any concerns about the performance of our IT services that we have been providing you.